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Shape your organization and your behaviours to deliver your unique customer experience

Recently I came across a study conducted by KPMG (“Tomorrow’s experience, today: harnessing a customer first approach in a changing world”, 2018, 98 pages, 14 markets, 54000 consumers) that I found inspiring for my continuous search for SMART ways to develop one’s leadership in line with market/customer/employee evoution. I share the content I found most …

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Why you need Innovative and Agile Leaders in the Supply Chain and how to develop their skills

As of mid-2018, approximately 60 percent of Amazon’s US customers were members of the company’s Prime premium delivery service. Those 95 million consumers are worth a lot to the e-commerce giant; on average, they spend $1,400 a year with the company, compared to the $600 spent by non-members. In return, they expect exceptionally high service …

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Presence, the fuel of Collective Intelligence?

I recently attended a seminar on the coaching competency Presence: the uniqueness of this event was that none of the speakers were coaches ! We heard from professionals from various walks of life what presence means to them: an actor, a photographer, an acrobat, a musician, a painter, a writer. The red thread I recognised …

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Packaging Innovation from All4Pack Paris

I recently visited the packaging fair All4Pack in Paris. I have summarised in the attached document the ideas I found most interesting. If you need to discuss further feel free to get in touch. Enjoy reading and be inspired! All the best! Nicola All4Pack_IQ031218 FacebookTwitterLinkedin

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How to set up coaching support in your company

Many companies have embraced coaching as a way to accelerate the learning and development processes of their employees. The return on the investment is clear to the companies: however the investment in itself can become difficult to justify, especially in times of companies performances lower than expected. Sometimes companies then decide to develop an internal …

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