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Culture of safety and coronavirus?

Coronavirus Phase 2 is finally happening: shops, companies and organisations are re-opening and everyone is trying to navigate their way through the new protocols to create and maintain a safe environment for workers and customers. This blog is not about the content of those protocols but instead how to build a culture of safety which …

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How to keep social interaction in a virtual work environment

I share a few simple ideas that have worked in keeping up people morale thanks to social interaction in a virtual work environment: Whatsapp groups to share news, emotions, jokes, issues etc Virtual coffee / lunch breaks / aperitifs using videoconferencig platforms: for instance, Zoom allows unlimited groups to meet on video for up to …

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How to run successful virtual meetings

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Shape your organization and your behaviours to deliver your unique customer experience

Recently I came across a study conducted by KPMG (“Tomorrow’s experience, today: harnessing a customer first approach in a changing world”, 2018, 98 pages, 14 markets, 54000 consumers) that I found inspiring for my continuous search for SMART ways to develop one’s leadership in line with market/customer/employee evoution. I share the content I found most …

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Why you need Innovative and Agile Leaders in the Supply Chain and how to develop their skills

As of mid-2018, approximately 60 percent of Amazon’s US customers were members of the company’s Prime premium delivery service. Those 95 million consumers are worth a lot to the e-commerce giant; on average, they spend $1,400 a year with the company, compared to the $600 spent by non-members. In return, they expect exceptionally high service …

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