Check out our innovative CREATE model to understand better how we coach
C Contract
During contracting the coach works with the client to:
- Agree how to work together: confidentiality, non-judgment, permission to challenge …
- Clarify what coaching is and what it is not (consultancy, mentoring, psychological advice)
- Define responsabilities: the client brings the topic, the coach manages the process including the needs of all parties: coach, client and organisation (if relevant))
- Clarify the client’s desired outcome and measures of success
- Identify why the desired outcome is important for the client
R Relationship
The coach builds a relationship of support with the client.
- Creates a safe coaching space where the coach supports and challenges the client
- The coach shows respect for the client by asking permission to coach sensitive areas and the client always feels in control
- This relationship allows the coach and client to go below the surface of the topic
E Explore
The coach explores multiple areas with the client including:
- The topic, desired outcome, options, resourses, new insights and new possibilities
- The client’s dream or vision– the big picture
- The whole person: all aspects of «being», «feeling» and «doing»
Using coaching skills and tools:
Active listening, powerful questions, direct communication, metaphors, coaching tools – chosen with care and humility
A Actions & Accountability
The client is supported by the coach to:
- Design actions that will take the client towards their desired goal
- Decide on SMART actions (specific, measurable, achievable, resourced, time-bound)
- Choose Key Performance Indicators (KPIs) to measure progress
- Explore available resourses to support them
- Imagine ways to help sustain accountability
- Celebrate success !
T Trust
Building and maintaining trust is essential in the coaching process:
- The coach trusts the client: to bring the coaching topic that is important to him/her; to have all the necessary resources to create options and find the best solutions
- The client trusts the coach: to be professional and ethical throughout the entire coaching relationship; to manage the coaching process according to International Coach Federation competencies
E Evaluate & Learn
The coach supports the client to:
- Evaluate the progress of the actions
- Reflect on the status of their chosen actions without judgment or involvement
- Reflect on what went well, any barriers that got in the way, enablers that helped
- Cristallise the learnings and new insights and self-awareness that arose when the client tried out their chosen actions
- Commit to further actions