Building a memorable customer experience
Delivering a memorable customer experience is the foundation for customer loyalty. Customers remember what happened during their experience with you, your employees, your website, your company but above all they remember how they felt: did they feel listened to ? abandoned ? overwhelmed ? at ease ? at home ? like a number ? The …
Read moreImprovisation, the VUCA business world and coaching
First of all let’s clarify the meaning of the word improvisation: we improvise when we use our instinct in the moment when we need to do something unexpectedly and quickly. So when we improvise we use our guts, we do as we are: we do not have time to weigh up options, to be scared …
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