How to set up coaching support in your company
Many companies have embraced coaching as a way to accelerate the learning and development processes of their employees. The return on the investment is clear to the companies: however the investment in itself can become difficult to justify, especially in times of companies performances lower than expected. Sometimes companies then decide to develop an internal …
Read moreBuilding a memorable customer experience
Delivering a memorable customer experience is the foundation for customer loyalty. Customers remember what happened during their experience with you, your employees, your website, your company but above all they remember how they felt: did they feel listened to ? abandoned ? overwhelmed ? at ease ? at home ? like a number ? The …
Read moreImprovisation, the VUCA business world and coaching
First of all let’s clarify the meaning of the word improvisation: we improvise when we use our instinct in the moment when we need to do something unexpectedly and quickly. So when we improvise we use our guts, we do as we are: we do not have time to weigh up options, to be scared …
Read moreWhat is coaching ….exactly?
I’m often asked what coaching is and what a coach does…… So let me start with a few of my favourite comments from people I have coached: “I like the fact that you (my coach) are not my family, school friend, work colleague or boss – I feel that I can say and explore anything …
Read moreTop 5 tips to working in International teams
Be explicit and share each team member’s needs, objectives and local context Focus on what you have in common and decide how you want to work together (shared team vision, objectives, ways of working, relationships) Build trust and excellent communication Don’t (just) go on instinct Skill up! Manage the how as well as the what …
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