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Culture of safety and coronavirus?

Coronavirus Phase 2 is finally happening: shops, companies and organisations are re-opening and everyone is trying to navigate their way through the...
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How to keep social interaction in a virtual work environment

I share a few simple ideas that have worked in keeping up people morale thanks to social interaction in a virtual work environment: Whatsapp groups to...
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Shape your organization and your behaviours to deliver your unique customer experience

Recently I came across a study conducted by KPMG (“Tomorrow’s experience, today: harnessing a customer first approach in a changing world”, 2018, 98...
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Why you need Innovative and Agile Leaders in the Supply Chain and how to develop their skills

As of mid-2018, approximately 60 percent of Amazon’s US customers were members of the company’s Prime premium delivery service. Those 95 million...
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Presence, the fuel of Collective Intelligence?

I recently attended a seminar on the coaching competency Presence: the uniqueness of this event was that none of the speakers were coaches ! We heard...
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